Terms & Conditions

1. Definitions & Interpretation

In these Terms & Conditions (“Terms”), the following definitions shall apply unless the context otherwise requires:

• “Company”, “we”, “us”, or “our” refers to M/S Lokhandwala Technologies, a proprietorship registered under the laws of India, with its registered and operational office at 154, Behind Kaiserbagh Kotwali, Khyaliganj, Lucknow, Uttar Pradesh 226018, India.
• “Client”, “you”, or “your” refers to any natural person, legal entity, or organisation that accesses our website, engages our services, or enters into a contractual relationship with us.
• “Services” means all software development, IT consulting, maintenance, support, automation, and related technology services provided by the Company.
• “Deliverables” means all work products, code, designs, documentation, and other materials produced by the Company in the course of providing the Services.
• “Agreement” means these Terms together with any Statement of Work (SOW), proposal, or written contract executed between the parties.

2. Company Information

3. Acceptance of Terms

By accessing our website, engaging our Services, or making a payment to the Company, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease use of our website and Services. These Terms constitute a legally binding agreement between you and the Company.

4. Scope of Services

The Company provides technology and software services including, but not limited to:

• Custom mobile application development (iOS & Android)
• Web application development (React, Next.js, and related frameworks)
• Backend & API development (Node.js, Python, Java, PHP, Go)
• E-commerce solutions (Shopify, custom platforms)
• Custom ERP, CRM, and enterprise software solutions
• AI, machine learning, and data analytics integrations
• Workflow & process automation
• Legacy system modernisation and cloud migration
• Ongoing software maintenance, support, and performance optimisation
• UI/UX design and consulting
• DevOps and infrastructure management

The specific scope, deliverables, timelines, and pricing for each engagement shall be defined in a separate Statement of Work (SOW) or written proposal mutually agreed upon by both parties.

5. Eligibility & User Obligations

• You must be at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• You shall provide accurate, current, and complete information when engaging our Services and promptly update such information as necessary.
• You are solely responsible for maintaining the confidentiality of any account credentials, access tokens, or login information provided to you.
• You agree not to use our website or Services for any purpose that is unlawful, harmful, fraudulent, or in violation of any applicable laws or regulations.
• You shall not attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software or systems provided by the Company, except as expressly permitted by applicable law.
• You shall cooperate with the Company in good faith, provide timely feedback, approvals, and materials necessary for the successful delivery of Services.

6. Payment Terms

• All fees and charges shall be as set forth in the applicable SOW, proposal, or invoice issued by the Company.
• Unless an alternative milestone-based payment schedule has been agreed upon in writing, full payment is due prior to the commencement of work.
• All prices quoted are exclusive of applicable taxes. Goods and Services Tax (GST) and any other statutory taxes or levies shall be added to the invoice amount in accordance with prevailing Indian tax regulations.
• Payments are accepted via our authorised payment gateway partner, CashFree, as well as bank transfers and other methods as communicated by the Company. We do not store or process sensitive payment card information.
• Late payments may attract a penalty of 1.5% per month on the outstanding amount, calculated from the due date. The Company reserves the right to suspend or terminate Services in the event of non-payment.
• All transactions must be conducted using legally obtained funds. Payments made using stolen, unauthorised, or fraudulent means shall be reported to law enforcement authorities and relevant financial institutions without exception.

7. Cancellation & Refund Policy

All payments made to M/S Lokhandwala Technologies are final and non-refundable. Once payment has been received and work has commenced, no cancellations, refunds, or credits shall be issued. By making a payment, you expressly acknowledge and accept this policy. For detailed terms, please refer to our Cancellation & Refund Policy.

8. Intellectual Property Rights

• All Deliverables, including but not limited to source code, designs, documentation, algorithms, and proprietary frameworks, shall remain the exclusive intellectual property of M/S Lokhandwala Technologies until full and final payment has been received for the applicable engagement.
• Upon receipt of full payment, intellectual property rights in the custom Deliverables created specifically for the Client shall transfer to the Client, unless otherwise specified in the SOW or Agreement.
• The Company retains all rights, title, and interest in any pre-existing intellectual property, proprietary tools, frameworks, libraries, and methodologies used in the provision of Services. The Client is granted a non-exclusive, non-transferable licence to use such components solely as part of the delivered solution.
• Unauthorised reproduction, distribution, modification, or resale of any intellectual property belonging to the Company is strictly prohibited and may result in legal action.

9. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and sensitive information disclosed during the course of the engagement. This obligation shall survive the termination of the Agreement for a period of three (3) years. Confidential information shall not be disclosed to any third party without the prior written consent of the disclosing party, except as required by law, court order, or regulatory authority.

10. Limitation of Liability

• The Company's total aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim.
• In no event shall the Company be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of goodwill, even if the Company has been advised of the possibility of such damages.
• The Company shall not be liable for any loss or damage arising from the decline or failure of any payment transaction, including but not limited to transactions declined due to exceeding pre-set limits agreed upon with acquiring banks.
• Your use of any information, materials, or services available through our website is entirely at your own risk.

11. Warranty Disclaimer

All Services and Deliverables are provided on an “as-is” and “as-available” basis. The Company makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that Services will be uninterrupted, error-free, or free from vulnerabilities. Any warranty period for defect rectification, if applicable, shall be specified in the relevant SOW.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your use or misuse of our Services; (c) any third-party claims arising from the Deliverables as modified by you; or (d) your violation of any applicable law or regulation.

13. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government restrictions, internet or telecommunications failures, cyberattacks, or power outages. The affected party shall promptly notify the other party and use commercially reasonable efforts to mitigate the impact.

14. Third-Party Links & Services

Our website may contain links to third-party websites or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party content or services.

15. Copyright & Content Ownership

All content on this website — including but not limited to text, graphics, logos, icons, images, audio, video, software, and their arrangement — is the property of M/S Lokhandwala Technologies or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws. Reproduction, distribution, or commercial exploitation of any content without express written permission is strictly prohibited.

16. Termination

Either party may terminate the engagement by providing written notice as specified in the applicable SOW or Agreement. The Company reserves the right to immediately terminate or suspend access to its Services, without prior notice or liability, for any reason including but not limited to breach of these Terms, non-payment, or fraudulent activity. Upon termination, all unpaid fees shall become immediately due and payable, and Sections 7, 8, 9, 10, 11, 12, and 17 shall survive termination.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.

18. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiations within thirty (30) days of written notice of the dispute. If the dispute remains unresolved, it shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat of arbitration shall be Lucknow, India, the language of proceedings shall be English, and the arbitral tribunal shall consist of a sole arbitrator mutually appointed by the parties.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with any SOW, proposal, or written agreement executed between the parties, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

21. Amendments

The Company reserves the right to modify, update, or revise these Terms at any time at its sole discretion. Any changes shall be effective immediately upon posting the revised Terms on this page. The “Last Revised” date at the top of this page indicates when the Terms were last updated. Your continued use of our website or Services following the posting of changes constitutes your acceptance of such changes. We encourage you to review these Terms periodically.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us: