Shipping & Delivery Policy

This Shipping & Delivery Policy (“Policy”) outlines the terms and conditions governing the delivery of services and digital products by M/S Lokhandwala Technologies (“Company”, “we”, “us”, or “our”). As a software and technology services company, our deliverables are exclusively digital in nature. This Policy forms an integral part of our Terms & Conditions.

1. Nature of Deliverables

M/S Lokhandwala Technologies provides custom software development, IT consulting, maintenance, and related technology services. All our deliverables are digital products and services, including but not limited to:

• Mobile applications (iOS & Android)
• Web applications and websites
• Backend systems, APIs, and microservices
• Custom enterprise software (ERP, CRM, etc.)
• Source code, documentation, and design assets
• Software maintenance, updates, and bug fixes
• Consulting reports and technical assessments
• Automation scripts and integration solutions

2. Delivery Methods

Deliverables are provided to clients through one or more of the following digital channels:

• Code repositories: source code delivered via private Git repositories (GitHub, GitLab, Bitbucket, or client-specified platforms).
• Cloud deployment: applications deployed to client-specified hosting environments, cloud platforms (AWS, Google Cloud, Azure, etc.), or app stores.
• Secure file transfer: documentation, design files, and other assets shared via secure file-sharing platforms or encrypted email.
• Live deployment: direct deployment to production servers or staging environments as agreed in the Statement of Work (SOW).
• Remote access: access credentials or invitations provided for hosted applications, dashboards, and administrative panels.

3. Delivery Timelines

• Estimated delivery timelines for each project or engagement are defined in the applicable Statement of Work (SOW), proposal, or written agreement mutually agreed upon by both parties.
• Timelines begin from the date of receipt of full payment (or the first milestone payment, as applicable) and all required materials, approvals, and access credentials from the Client.
• The Company makes commercially reasonable efforts to deliver within the estimated timelines. However, timelines are estimates and not guarantees. Complex projects may require adjustments based on evolving scope, technical challenges, or external dependencies.
• For ongoing maintenance and support engagements, response and resolution times shall be as specified in the applicable Service Level Agreement (SLA).

4. Client Responsibilities Affecting Delivery

Timely delivery depends on the Client's cooperation. The following Client responsibilities directly impact delivery timelines:

• Prompt provision of project requirements, content, assets, branding materials, and other necessary inputs.
• Timely review and approval of designs, prototypes, and milestone deliverables within the timeframes specified in the SOW.
• Provision of access credentials, hosting environment details, API keys, and third-party service accounts required for development and deployment.
• Availability of designated points of contact for decision-making and approvals.
• Timely payment of milestone invoices to avoid work suspension.

Any delays caused by the Client in fulfilling the above responsibilities may result in corresponding extensions to the delivery timeline. Additional costs may apply if delays significantly impact resource allocation or project scheduling.

5. Acceptance & Sign-Off

• Upon delivery of each milestone or final deliverable, the Client shall have a review period as specified in the SOW (typically five to ten business days) to inspect and accept or provide feedback.
• If the Client does not provide feedback within the stipulated review period, the deliverable shall be deemed accepted.
• Feedback shall be limited to deviations from the agreed-upon specifications. Requests for features, functionality, or changes not included in the original SOW shall be treated as change requests and may be subject to additional charges and revised timelines.

6. Delivery Delays & Force Majeure

The Company shall not be liable for delays in delivery caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, internet or infrastructure outages, cyberattacks, third-party service disruptions, or acts of God. In such cases, the delivery timeline shall be extended by a period commensurate with the duration of the delay. The Company will notify the Client promptly of any anticipated delays and work diligently to minimise their impact.

7. Post-Delivery Support

Unless otherwise specified in the SOW or Agreement, a complimentary support period may be provided after final delivery to address defects or issues directly attributable to the Company's work. The duration and scope of post-delivery support shall be defined in the applicable SOW. Ongoing maintenance, feature enhancements, or support beyond the complimentary period shall be subject to a separate maintenance agreement and applicable fees.

8. Amendments

The Company reserves the right to update this Policy at any time. Changes will be effective immediately upon posting. The “Last Revised” date at the top of this page indicates when the Policy was last updated. Your continued engagement with our Services constitutes acceptance of the revised Policy.

9. Contact Information

For questions about delivery timelines, methods, or this Policy, please contact us: