Cancellation & Refund Policy

This Cancellation & Refund Policy (“Policy”) governs all engagements, transactions, and services provided by M/S Lokhandwala Technologies (“Company”, “we”, “us”, or “our”). By engaging our Services or making any payment to the Company, you acknowledge that you have read, understood, and agree to be bound by this Policy. This Policy forms an integral part of our Terms & Conditions.

1. Company Information

2. Nature of Services

M/S Lokhandwala Technologies provides custom software development, IT consulting, maintenance, support, and related technology services. Given the bespoke nature of our work — where services are tailored specifically to each client's requirements, involve allocation of dedicated resources, and require substantial upfront planning and effort — the following cancellation and refund terms apply.

3. No Refund Policy

4. Cancellation Policy

• Before commencement of work: If you wish to cancel an engagement before any work has commenced, you must provide written notice to contact@lokhandwalatech.com. However, any payments already made are non-refundable as resources may have already been allocated, schedules blocked, and preliminary planning undertaken.
• After commencement of work: Once work has commenced on any project or engagement, no cancellations shall be entertained. The Client remains liable for all agreed-upon fees as specified in the Statement of Work (SOW) or written agreement.
• Milestone-based projects: For projects with milestone-based payment structures, cancellation shall not entitle the Client to a refund of any milestone payments already made. The Company shall be entitled to payment for all milestones completed or in progress at the time of cancellation.

5. Cancellation by the Company

The Company reserves the right to cancel or terminate any engagement at its sole discretion under the following circumstances:

• Non-payment or delayed payment by the Client.
• Breach of the Terms & Conditions or any applicable agreement by the Client.
• Discovery of fraudulent activity, misrepresentation, or unethical conduct by the Client.
• Circumstances rendering the engagement legally, technically, or ethically unfeasible.

In the event of cancellation by the Company due to the Client's breach or misconduct, all payments made shall be retained by the Company as liquidated damages. If the Company cancels for reasons within its own control, the Company shall, at its discretion, deliver any work completed up to the date of cancellation.

6. Exceptions

In rare and exceptional circumstances, the Company may, at its sole and absolute discretion, consider partial adjustments or credits. Such consideration shall only be given in cases where:

• The Company has materially failed to deliver the agreed-upon Services as defined in the SOW.
• Duplicate payments have been made due to a technical error in the payment gateway.

Any exception shall be made entirely at the Company's discretion and shall not be construed as a waiver of this Policy or an obligation to grant similar accommodations in the future.

7. Chargebacks & Payment Disputes

If a Client initiates a chargeback or payment dispute with their bank or payment provider without first attempting to resolve the matter directly with the Company:

• The Company reserves the right to immediately suspend all ongoing Services and revoke access to all Deliverables.
• The Company will provide evidence of the transaction and services rendered to contest the chargeback.
• The Client may be held liable for all costs incurred by the Company in contesting the chargeback, including administrative fees, legal costs, and chargeback penalties imposed by payment processors.
• The Company reserves the right to pursue legal remedies for recovery of outstanding amounts.

8. Governing Law & Dispute Resolution

This Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India. Before initiating legal proceedings, the parties agree to attempt resolution through good-faith negotiations for a period of thirty (30) days.

9. Amendments

The Company reserves the right to update this Policy at any time. Changes will be effective immediately upon posting. The “Last Revised” date at the top of this page indicates when the Policy was last updated. We encourage you to review this Policy periodically.

10. Contact Information

For any questions or concerns about this Policy, or to discuss a specific matter, please contact us: